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Frequently Asked Questions

  • Is hiring a virtual assistant really more cost-effective?
    ​With Virtual Church Assist you only pay for the minutes worked - not the cups of tea, office chatter, toilet breaks and printer jams! What you pay for is the time it took to do the work and nothing more. On top of this, you don't have to pay super, overtime, leave entitlements or the costs that go with hiring staff and maintaining systems. We use our own laptops, printers, stationary, software services and so cover more of those ongoing costs
  • How do I know you've correctly calculated the hours you've worked for me?
    Any time spent doing work for you is monitored through online timekeeping software set up for your unique church or organisation. When you receive an invoice from us, you're very welcome to query the break down of tasks if you want clarification for why the cost has been incurred. You can also ask your allocated assistant at any time about the amount of work that is being done. Every three months we review the scope of work and the time taken to do the work to see if your monthly fee may need to increase or decrease. We like to keep communication open with you, allowing you to regularly ask us what we've been doing and the time tasks are taking to get done.
  • If I sign up for a monthly package, am I locked into a contract?
    We ask that you commit to a three-month contract to establish a good working relationship with us. After that point, you are free to cancel at anytime by providing 4 weeks' notice.
  • Do you do one-off, small tasks?
    Yes! We don't see any task as too small and are always happy to help churches and ministry organisations with whatever is needed to better support their work however quick and simple or large and time-consuming.
  • What's the process after I enquire for VCA services?
    Once you fill in an enquiry form, you will receive a response via email within 24 hours. Depending on your needs, we may have to arrange a time to discuss further exactly what you are after. Following this we provide an outline of what we can do, as well as a proposal and quote for your approval. See our process here.
  • Are you Christians?
    ​Yes! We are bible-believing, church-going followers of Jesus who are committed to the growth of his kingdom by using our gifts and experience to help churches and christian organisations grow and share the Gospel of Jesus Christ.
Got another question? Just ask us!
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