Question 1

Is hiring a virtual assistant really more cost-effective?

Accepted Answer

​With Virtual Church Assist you only pay for time worked - not the cups of tea, office chatter, toilet breaks and printer jams! What you pay for is the time it took to do the work and nothing more. On top of this, you don't have to pay super, overtime, leave entitlements or the costs that go with hiring staff and maintaining systems. We use our own laptops, printers, stationery, software services, and so cover more of those ongoing costs

Question 2

How do I know you've correctly logged the hours you've worked for me?

Accepted Answer

Any time spent doing work for you is monitored through online timekeeping software set up for your unique church or organisation. When you receive an invoice from us, you're very welcome to query the break down of tasks if you want clarification for why the cost has been incurred. You can also ask your allocated assistant at any time about the amount of work that is being done.

Every three months we review the scope of work and the time taken to do the work to see if your monthly fee may need to increase or decrease. We like to keep communication open with you, allowing you to regularly ask us what we've been doing and the time tasks are taking to get done.

Question 3

If I sign up for a monthly package, am I locked into a contract?

Accepted Answer

We ask that you commit to a three-month contract to establish a good working relationship with us. After that point, you are free to cancel at anytime by providing 4 weeks' notice.

Question 4

Are you real people?

Accepted Answer

Yes! We do all the work ourselves and believe that good service also provides high relational value. We do not outsource to AI or overseas assistants. We work alongside you, will pray for you and your ministry and do all that we can to support you. We exist to make your life easier and help you enjoy what you do!

You can find out more about who we are here.

Question 5

Are you Christians?

Accepted Answer

​Yes! We are bible-believing, church-going followers of Jesus who are committed to the growth of his kingdom by using our gifts and experience to help churches and christian organisations grow and share the Gospel of Jesus Christ.

Question 6

Do you do one-off, small tasks?

Accepted Answer

Yes! We don't see any task as too small and are always happy to help churches and ministry organisations with whatever is needed to better support their work however quick and simple or large and time-consuming.

Question 7

What's the process after I enquire for VCA services?

Accepted Answer

Once you fill in an enquiry form, you will receive a response via email within 24 hours. Depending on your needs, we may have to arrange a time to discuss further exactly what you are after. Following this we provide an outline of what we can do, as well as a proposal and quote for your approval.
 
See our process here.

Frequently Asked Questions